MILLON Group’s Customer Service is at your disposal to respond to your questions and to handle your claim.
If you encounter an issue that is not answered in the FAQ section of our website or if you made a claim more than 10 days ago and have not yet received an answer, please accept our apologies for the delay, and kindly send us an email at firstname.lastname@example.org & Tel : +33(0)1 48 00 99 44
Maître Alexandre Millon is kept informed of the state of all claims in progress and our Customer Service team, dedicated to a high level of customer satisfaction, will now do everything possible to provide you with an appropriate response.
To more efficiently process your claim, please include the following information in your email:
1) Surname and first name of the person concerned by the claim.
If you act on behalf of a third party please specify.
2) Your status as a buyer or seller.
3) The sale concerned (date, name of the auction, department).
4) The invoice number.
5) The lot number(s).
Finally, if you have already been in contact with an employee or department director of the MILLON Group concerning this claim, please give us their name.
Unless otherwise instructed by you, Customer Service is now in charge of your claim and will be your main contact until it has been resolved.
Receive, dear customer, our respectful greetings.